Return, Refund & Exchange Policy
At Shoppingyoga, customer satisfaction is important to us. If there is any issue with your order, we are here to help. Please review our Return, Refund & Exchange Policy below.
Problem With Products Received
If the item you received is defective, damaged, incorrect, or has quality-related issues, please contact us within 7 days of delivery.
Examples include:
Product does not function properly
Damaged during shipping
Broken, cracked, or torn parts
Poor workmanship or poor-quality materials
Wrong item received
Major color difference from product images
Significant difference between the item received and the product description
Missing essential accessories or components
To help us resolve the issue quickly, please provide:
Order number
Description of the issue
Clear photos or videos taken in good lighting
Return Authorization
All returns or exchanges must be approved by our customer service team before shipping the item back.
Please do not send any package back without receiving:
Return instructions
Return address
RMA number (if required)
Unauthorized returns may not be accepted.
Exchange Policy
We offer exchanges for eligible items under the following conditions.
Eligible for Exchange
You may request an exchange if:
The item is defective or damaged
You received the wrong item
The product has major quality issues
The item is missing important parts or accessories
Exchange Conditions
Exchange requests must be made within 7 days of delivery
The item must be unused whenever possible and returned with original packaging
Proof of issue (photos/videos) may be required
Replacement items will be shipped after approval and, where required, after return package receipt
Exchange Shipping Costs
If the exchange is due to our error (wrong item, defective product, shipping damage), we may provide compensation or a replacement solution.
If the exchange is requested for personal reasons (such as preference or wrong selection by customer), shipping costs may be the customer’s responsibility.
Return Policy
Returns may be accepted for eligible items after approval from customer service.
Return Conditions
Item must be returned to the designated address provided by our support team
Customers are responsible for return shipping fees unless otherwise required by law or agreed by us
Tracking information must be provided after shipment
Returned items may be inspected before approval of refund or exchange
Out of Stock Items
Occasionally, an item may become unavailable after an order is placed.
If this happens, we will contact you and offer one of the following options:
Wait for restocking
Choose a replacement item
Partial refund for unavailable item(s)
Full refund if the order cannot be fulfilled
Refund Policy
If you are not satisfied with your purchase, you may request a refund under the following conditions.
Full Refund Eligibility
You may qualify for a full refund if:
The product is completely non-functional
The wrong item was sent and no replacement is preferred
The item is lost in transit
You did not receive the order within the expected delivery period
The item has serious confirmed quality defects
Partial Refund Eligibility
A partial refund may be offered if:
The product has minor defects
Non-essential accessories are missing
Delivery delays occurred due to carrier issues
Returned items are incomplete or show signs of use (where legally permitted)
Refund Processing Time
Once approved:
Refunds will be issued to the original payment method
Please allow 3–7 business days for processing, depending on your payment provider
Non-Returnable Items
Unless defective, the following items may not be eligible for return, refund, or exchange:
Used items
Damaged items caused by misuse
Unauthorized returns
Custom-made or special-order items
Clearance items (if stated at purchase)
How to Request a Return, Refund, or Exchange
Please contact our support team with:
Order number
Product name
Description of issue
Clear photos or videos
Tracking number (if item has been returned)
Email: support@shoppingyoga.top
Important Notes
We reserve the right to inspect returned items before approving refunds or exchanges
Solutions are provided based on the order condition and evidence submitted
This policy does not affect any rights you may have under applicable consumer protection laws
Thank you for shopping with Shoppingyoga.